FAQ

Strategic Business Therapy

How do I book a session?

Booking a SBT session is easy; just click here to see the available dates and time slots on the calendar. Select your preferred time and follow the simple steps to request it. Please note that this is a tentative booking. A final confirmation will emailed to you.

How do I connect online?

FaceTime requires that you have an Apple account. If you do, great. If you don’t, click on the link above to create one. Skype and Google Hangouts do not require you to have an account–you can if you want to. If you choose Google Hangouts or Skype as your connection when you make your booking you will be sent a link to connect using your regular web browser (Internet Explorer, Safari, Firefox, Chrome, etc.)

Do I have to pay for having an account?

Using Skype, Google Hangouts and FaceTime is completely free of charge. However, you need to have an Internet connection and that may cost you depending on your Internet Service Provider agreement.

Can I use my mobile phone to connect?

It’s up to you. However, using a computer screen will give you a clearer and bigger picture. Also, your WiFi connection might be faster than your mobile data connection, which means better connectivity and experience for you. Note: FaceTime works only on Mac products. If you have a PC computer then Skype and Google Hangouts are more suitable options.

What if my Internet connection is slow?

If your Internet connection is slow and you are not able to see and hear your adviser clearly, communicate the issue verbally or by text immediately and you will be switched to an audio version, which requires lower speed in general. That can be using the same channel without hanging up. Alternatively, we could try FaceTime audio if you have an iPhone. Google Hangouts and Skype are available on iPhones and other smartphones as well.

I will be on the move. Is that acceptable?

For you to obtain full value and a positive experience, it is recommended that you are in a comfortable and quite location rather than being in motion or in public. Multitasking has its limitations! Besides, you will have your adviser’s undivided attention and it’s only fair that you exchange the same.

Is it possible to switch to a face-to-face session?

Absolutely. If you are in Kuwait, you may visit our office located in Central Plaza, Salmiya. If you are in London, the session can take place at the members areas of IoD, RA, British Museum, Tate, or Design Museum depending on what’s close to you. (Subject to your adviser’s availability at the chosen city at the time.)

How do I pay a SBT session?

Although paying us in chocolate would be a sweet idea (pun intended), we can only accept cash payments or cheques paid at our Central Plaza office in Salmiya. Preferably, an online transfer works best as it minimises traffic and saves on paper. The rate is KD100 per session. Payment is to be made before the start of the session.
Please send a proof of payment to sbt@knightscapital.com if you chose to make an online transfer.

How do I cancel a SBT session?

We understand that things happen. As long as we’re notified by email 48 hours before your session’s date, we’re good. If not, the booking remains billable if this was a chargeable session. If it was an initial free session, you will not be billed for cancelling within 48 hours, however, you might be put on the naughty list.

How long is the session?

The time allocated for your session is 55 minutes starting at the time mentioned in the email notification. Initial free sessions are 30 minutes.

What if I was a few minutes late?

The timing for the session is fixed and will not extend due to other commitments. This means if you show up 10 minutes late, your session will still finish five minutes to the hour. If you chose FaceTime, Google Hangouts or Skype, it’s important to be online five minutes before your session starting time to make sure we don’t have any technical glitches. If you booked a face-to-face session, aim to be at our office 5-10 minutes before your session starting time. Please allocate extra time for streets traffic and for finding a parking space. Depending on the time of your appointment parking may take some extra time. A valet service is available at Central Plaza, if you prefer. This is not an endorsement of their service but rather informing you about the options available. Parking behind the mosque opposite to Central Plaza can be an option as well. You will have to cross the street to reach the building.

Is there a smoking area at knightscapital?

Our floor is a smoking-free environment. We don’t keep ashtrays near the elevators either. However, there are ashtrays on the ground floor.

How can I make the best use of my time during the session?

Concentration during your 55-minute session is critical. Distractions such as mobile phone calls, short messages and emails will negatively affect the quality of our meeting. You will have my full attention during the session and your adviser’s mobile phone will be either switched off or kept on silent and away. You are kindly required to do the same. Just consider yourself flying for an hour. On most airlines, your mobile phone has to be switched off! Emergencies aside, whenever you need to take an urgent call, please note that the time you take for the call will count as part of your session.

Can I bring some documents, pictures or slides to show my adviser at session?

Feel free to bring any material that you might feel important and relevant to show your adviser.

What’s the best way for note-taking?

Everyone has his/her own style. While some people like to remember all the points we discuss and save them on their human hard drive, others prefer to write things down for future reference. Do whatever works for you to benefit from these sessions. Please keep in mind that audio and/or video recording of our sessions is not acceptable. Please note that we do not provide a written summary or report post session as this is not the nature of SBTs.