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Posts Tagged ‘policies’

I can tell that some of our customers are lying to replace some pieces or get freebies. How can we stop this abuse without breaking “the customer is always right” philosophy?

To start with, it’s refreshing to see that you and your company are committed to customers. Some customers will always take advantage of flexible policies; it’s a fact. However, that doesn’t mean your company should punish all customers because of the acts of a few. So, let’s talk options. Assuming that there’s nothing wrong with your products, it’s possible that they’re returning them because they don’t suit their needs anymore. Putting good intentions aside, you need first to examine the incidents. Are the same customers repeating this behavior over and over? Or is it that many customers are returning their purchases once? ...read more

I’m new to the market. In a few months since I took the new HR Director post, I’ve had people complaining nonstop, I managed somehow to get a number of employees to hate me and I saw those who couldn’t care less about the new changes we’re trying to apply. Is this normal in Kuwait? ...read more