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Archive for December, 2010

Our Sales team is not being well received by prospects. And it’s getting harder to secure more meetings. For some reason, titles like Sales Executive, Associate, or even Manager are taken negatively. We tried adding the word ‘Senior’ to some of their titles, but not much has improved. How can we solve this problem?

When you walk into a shop, you wouldn’t care much if you were served by a salesperson or by the owners as long as the service is satisfying to your standards or exceeding them. The titles in this case don’t matter much, unless you’re in a car showroom and your sales executive gave you the, “Let me talk to the Manager and see what we can do” speech, your mind gets trained that bigger titles equal more discounts. ...read more

Our Marketing Department doesn’t understand the importance of updating the Call Center with plenty of time before releasing marketing campaigns, which creates nightmares for the Call Center Agents. As the Call Center Manager, I spoke to Marketing and things got better for a while, but it got back to the way it was before. How can we fix this issue once and for all? ...read more

Whenever I see the end of the year approaching on the calendar, I remember annual performance reviews and how most employees are not happy with their salary increases. I dread the whole experience every year. Is there a better way to handle reviews? ...read more